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About Us


LOCATION
RCToyz.com distributing center is a new 22,000 sqft warehouse located in the heart of Los Angeles's Importing Industry right across from the UPS Main Center. We carry a wide variety of R/C Toys such as cars, helicopters, airplanes, boats, etc.

WALK-IN/PICKING UP
We ONLY allow pickups to local customers Monday to Friday 9am-7pm BY APPOINTMENT ONLY.  Customers must be aware that we reserve the right to turn away any walk-in customer without appointment.
 

Our Warehouse/Facility

RCToyz Inc.
13240 Amar Rd.
City of Industry, CA 91746


RcToyz.com was created by modelers for modelers, All our e-mail and phone support staff are experienced modelers in a particular field of the hobby. They are paid to provide advice guidance and support and not to sell models.

Its the nature of the internet that their will always be somebody somewhere selling a similar product cheaper. But think of the backup the support the advice that you may need, Can this company provide 24 hr e-mail support? Will they be able to supply replacement parts? If you decide itís unsuitable when you receive it can you return it? If its faulty can you receive a replacement part or model quickly? We've built this business to provide modelers of all disciplines and all skill levels the right product at a fair price with the correct level of backup.

We have tested, crashed, fixed and broke all our novice level models, What model aircraft is suitable for a 8 year old? I want to find a radio controlled yacht thatís easy to build? Why donít you sell? we provide the answers from experience

We tested products from 100ís of manufactures around the world and selected only the best ones, We have strong links with the manufacturer and in some cases have influenced the re-design of a product to improve its qualities

When you choose to purchase from RcToyz.com you buying not only a product but a experience, which we aim to nurture support and grow.. We have helped our customers from their first flights of a novice level electric plane through to a detailed scale model., Through patience experience and guidance

We use our models to provide after school clubs for children we train and teach them not only to operate the model but to respect and interact with the world around them.

Mission statement

RcToyz.com take pride in our products, our service and our customers we would hope that as a employee, supplier, customer or enthusiast you help us to promote the world of radio controlled models through safe and conscientious conduct at all times

Return Policy

All items carry a 30 day warranty unless otherwise noted. No returns after 30 days of receipt will be honored. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.

All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. RMA can be obtained by sending email to support@RcToyz.com. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. RcToyz will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. RcToyz reserves the right to refuse service to anyone.

 

Contact Us

RcToyz.com, Inc.
E-Mail:  sales@rctoyz.com
Tel:  800-817-2080
Open M-F 9am-7pm PST





RcToyz.com is your source for radio controlled toys. At RcToyz.com, you can find the best, the newest radio remote controlled cars, trucks, r/c airplanes, micro helicopters, tanks, boats and submarines, plus more at the best price! There's a very good chance that whatever radio controlled toys you're looking for, you'll find it right here because that's exactly what RcToyz.com is all about - helping you enjoy your hobby more easily!

To ensure timely delivery on your toys this holiday season, your shipping address would need to match your billing address.  That way, we can process your order within 24 business hour.

 

Sales / Support Line

Credit Card Service Accepted


Tel:  626-968-9860
Fax:
626-968-9830
E-mail:
sales@rctoyz.com
Business Hour:  Mon-Fri 12-6 PST

No sales tax on orders shipped outside of California!
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All prices and specifications are subject to change without notice. RcToyz.com is not responsible for typographical errors. All typographical errors are subject to correction.